We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. We do this by providing an innovative and secure platform, offering dedicated customer support, and building better tools. Service fees allow Rover to operate and continually make improvements based on the needs of our growing community. They also cover the Rover Guarantee, a reimbursement program primarily intended to protect pets.
As a pet owner, you’ll see a 15% service fee listed separately at checkout when you pay for the booking. This fee can’t exceed €49/booking.
This fee helps support Rover’s operating costs, and it’s refundable should the booking be cancelled by either the sitter or the owner, following your sitter’s cancellation policy. If the booking dates change, the fee will be updated accordingly.
Please note that when you make a booking, the list price shown on a sitter’s profile includes the service fee paid by the sitter.
Pet sitters and dog walkers take home 85% of their earnings from each booking.
Note: Take-home rates may vary by country and when your Rover profile was approved. For example, if you’re a sitter moving countries, the take-home percentage will be adjusted to match that country’s current rate and your “Profile approval date” will be considered the date of your relocation. To learn more about the process of moving countries, please reach out to Rover Support from our help centre.
Information about VAT
If you’re not registered for VAT, the service fees will include VAT and Rover will remit VAT to tax authorities. If you are registered for VAT, these service fees are excluded from VAT, and you’re liable for reporting VAT to the tax authorities
To learn more about taxes and DAC7 requirements, visit this article.
How do these fees impact my business?
For pet sitters and dog walkers on Rover, these fees are designed to support you every step of the way, and they’re standard in our industry. We use these standard service fees to do things like:
- Continually improve your experience with the Rover website and mobile apps.
- Expand our Trust & Safety team to offer best-in-class dedicated emergency support.
- Create original educational content specifically for sitters in our Sitter Resources Center and Help Center.
In short, these fees help us build our business so we can help you build yours.