Sitter
Getting Started
- How does the sitter profile review process work?
- How do I become a pet sitter or dog walker on Rover?
- Why should I become a pet sitter or dog walker on Rover?
- How long will it take Rover to review my profile?
- Is my sitter profile approved?
- How do I verify my identity?
My Profile and Services
- Can I change my settings to sit for repeat owners only?
- Can I accept bookings in other areas while travelling?
- Feature test: Viewing booking details on calendar
- How do I remove stay photos from my profile?
- How do I refer sitters and earn credit?
- How do I edit my sitter profile?
Running My Business
- What is the Star Sitter program?
- What do the insights on my dashboard mean?
- How can I see reviews pet owners have left for me?
- Why isn't the App available in my country?
- How do Rover search results work?
- What are Rover phone numbers and how do I use them?
Booking and Meet & Greets
- Automated records for last-minute cancellations
- Feedback Feature for Sitters
- How do I manage a recurring service?
- What's the difference between a pet review and pet notes?
- What are Rover Reels?
- How do I book with a pet owner or create a repeat booking?
Payments
- What's the Extended Care rate?
- Where can I view my total earnings?
- How do payments and rates work for a recurring service?
- How can I set up my Stripe account?
- How do I get paid for bookings?
- How do I offer a partial refund if I accidentally overcharge?
Trust and Safety
- What is Rover’s feedback policy?
- What if there's an emergency?
- What do I do if I have concerns about the well-being of a dog in my care?
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- What if a dog owner wants to pay me directly, not through the Rover site?