Getting Started
- Why am I getting an error message when I try to add my phone number?
- Do you accept cats and other animals?
- How do I sign up?
- Is Rover right for my dog?
- How do I log in to my account?
- How do I unsubscribe from Rover emails?
Account and Profile
- How do I exercise my rights under GDPR?
- How do I memorialise my pet's profile?
- How do I change my name in my account?
- How do I refer pet owners and earn credit?
- How do I reactivate my Rover account?
- How do I add, edit or remove a pet profile?
Finding a Sitter
- How do I find a sitter or dog walker for my dog?
- How do I choose the right sitter?
- What services do sitters offer?
- How much time does the sitter rate cover?
- Where do I find a sitter's contact information?
- How do you evaluate sitters and dog walkers?
Booking and Meet & Greets
- What's a recurring service?
- What qualifies as an extenuating circumstance?
- How do I view and manage requests from my Rover account?
- How do I contact a sitter or dog walker?
- How do I pay for a booking?
- How do I edit service dates?
Payments
- What is Stripe and how does it work for payments?
- How much does it cost to book a sitter or dog walker?
- Where can I find a receipt for my booking?
- When will I be charged for a service?
- How do I add or remove a credit card from my account?
- How do I use coupons, promo codes, and gift cards?
Trust and Safety
- What if someone makes me feel uncomfortable?
- What can I do to ensure my dog will be safe?
- What does Rover do to support safety?
- Why do I book and pay through Rover?
- What does the Rover Guarantee cover for dog owners?
- What information does Rover share?
Getting Started
- How does the sitter profile review process work?
- How do I become a pet sitter or dog walker on Rover?
- Why should I become a pet sitter or dog walker on Rover?
- How long will it take Rover to review my profile?
- Is my sitter profile approved?
- How do I verify my identity?
My Profile and Services
- Can I change my settings to sit for repeat owners only?
- Can I accept bookings in other areas while travelling?
- Feature test: Viewing booking details on calendar
- How do I remove stay photos from my profile?
- How do I refer sitters and earn credit?
- How do I edit my sitter profile?
Running My Business
- What is the Star Sitter program?
- What do the insights on my dashboard mean?
- How can I see reviews pet owners have left for me?
- Why isn't the App available in my country?
- How do Rover search results work?
- What are Rover phone numbers and how do I use them?
Booking and Meet & Greets
- Automated records for last-minute cancellations
- Feedback Feature for Sitters
- How do I manage a recurring service?
- What's the difference between a pet review and pet notes?
- What are Rover Reels?
- How do I book with a pet owner or create a repeat booking?
Payments
- What's the Extended Care rate?
- Where can I view my total earnings?
- How do payments and rates work for a recurring service?
- How can I set up my Stripe account?
- How do I get paid for bookings?
- How do I offer a partial refund if I accidentally overcharge?
Trust and Safety
- What is Rover’s feedback policy?
- What if there's an emergency?
- What do I do if I have concerns about the well-being of a dog in my care?
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- What if a dog owner wants to pay me directly, not through the Rover site?
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Owner
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Getting Started
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Account and Profile
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How do I exercise my rights under GDPR?
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How do I memorialise my pet's profile?
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How do I change my name in my account?
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How do I refer pet owners and earn credit?
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How do I reactivate my Rover account?
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How do I add, edit or remove a pet profile?
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How do I update my phone number?
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How do I reset my password?
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What are favourites and how do I manage them?
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How do I create a cat profile?
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How can I delete or hide photos?
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How does account sharing work for pet owners?
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How do I deactivate my Rover account?
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How do I exercise my rights under GDPR?
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Finding a Sitter
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Booking and Meet & Greets
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What's a recurring service?
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What qualifies as an extenuating circumstance?
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How do I view and manage requests from my Rover account?
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How do I contact a sitter or dog walker?
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How do I pay for a booking?
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How do I edit service dates?
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How do I add another pet to a booking?
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How do I modify a booked service?
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How do I cancel a service?
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What is booking protection?
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What if my sitter cancels a booking?
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How can I tell if my pet's service has been booked?
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What if my booking request expires?
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How do I edit doggy day care, dog walking, and drop-in requests?
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How do I review my sitter after a stay?
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What questions should I ask my prospective sitter?
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How do I rebook with a sitter or dog walker?
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What's a recurring service?
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Payments
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What is Stripe and how does it work for payments?
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How much does it cost to book a sitter or dog walker?
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Where can I find a receipt for my booking?
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When will I be charged for a service?
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How do I add or remove a credit card from my account?
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How do I use coupons, promo codes, and gift cards?
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What is the puppy rate and what age does it apply to?
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Should I tip my sitter?
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What is Stripe and how does it work for payments?
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Trust and Safety
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Sitter
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Getting Started
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How does the sitter profile review process work?
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How do I become a pet sitter or dog walker on Rover?
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Why should I become a pet sitter or dog walker on Rover?
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How long will it take Rover to review my profile?
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Is my sitter profile approved?
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How do I verify my identity?
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What are the service fees?
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Is Rover free?
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What is Rover?
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What are testimonials and how do I get them?
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What are the Rover Terms of Service?
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How do I contact Rover Support?
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Do I need to be licensed to be a dog sitter or walker?
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How does the sitter profile review process work?
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My Profile and Services
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Can I change my settings to sit for repeat owners only?
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Can I accept bookings in other areas while travelling?
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Feature test: Viewing booking details on calendar
-
How do I remove stay photos from my profile?
-
How do I refer sitters and earn credit?
-
How do I edit my sitter profile?
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How do I manage my calendar?
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How do I change my account email address?
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How do I update my address?
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How do I add and edit photos on my profile?
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How do I manage my notification settings?
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How do I hide a service from search when I’m away?
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What is confirmed availability and how does it work?
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What is auto-availability?
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How do I change my availability and the number of pets I can sit?
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How does account sharing work for sitters?
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How do I manage my rates for additional services?
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How do I modify or remove services?
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How do I edit my rates?
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Can I change my settings to sit for repeat owners only?
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Running My Business
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What is the Star Sitter program?
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What do the insights on my dashboard mean?
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How can I see reviews pet owners have left for me?
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Why isn't the App available in my country?
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How do Rover search results work?
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What are Rover phone numbers and how do I use them?
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What are Peak Rates and how do I manage them?
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Tips for setting competitive prices on Rover
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What are locked-in rates?
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How do I improve my position in search results?
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How does the dog walking map feature work?
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What are Rover Cards and how do I send them?
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How do I manage my inbox?
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How do I manage my cancellation policy?
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Why is calendar accuracy so important?
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What are the sitter cancellation policies?
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Why is managing my inbox important?
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Can I respond to a review?
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What do the statistics on my profile page mean?
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How can I promote my pet care services?
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How do I get my personalised promo code?
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How do I troubleshoot the Rover app?
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What is the Star Sitter program?
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Booking and Meet & Greets
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Automated records for last-minute cancellations
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Feedback Feature for Sitters
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How do I manage a recurring service?
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What's the difference between a pet review and pet notes?
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What are Rover Reels?
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How do I book with a pet owner or create a repeat booking?
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How do I modify a pending request before booking it?
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How do I modify a booking?
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What if I need to cancel a booking?
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How do I create a Meet & Greet?
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What are the best practices for Meet & Greets?
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How do I remove requests from my inbox that I can't accept?
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What do I do with duplicate booking requests?
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How do I send a pet owner photos during a booked stay?
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How do I contact pet owners using the mobile app?
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Automated records for last-minute cancellations
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Payments
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What's the Extended Care rate?
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Where can I view my total earnings?
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How do payments and rates work for a recurring service?
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How can I set up my Stripe account?
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How do I get paid for bookings?
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How do I offer a partial refund if I accidentally overcharge?
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How do I review my payments from my Rover bookings?
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How do taxes work?
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What's the Extended Care rate?
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Trust and Safety
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What is Rover’s feedback policy?
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What if there's an emergency?
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What do I do if I have concerns about the well-being of a dog in my care?
-
How can I have a safe, stress-free stay?
-
What do sitters need to know about the Rover Guarantee?
-
What if a dog owner wants to pay me directly, not through the Rover site?
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Why should I pay and communicate through Rover?
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How can I keep my Rover account secure?
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What is Rover’s feedback policy?
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